PCBwise Privacy Policy

Last Updated: February 1, 2026

PCBwise, Inc. ("PCBwise," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our electronics manufacturing management platform and related services (the "Service").

By using the Service, you consent to the data practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not access or use the Service.

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide when using our Service, including:

Account Information: Name, email address, company name, job title, phone number, and password when you create an account.
Business Information: Company address, billing information, tax identification numbers, and other business contact details.
Manufacturing Data: Bills of materials (BOMs), project specifications, vendor information, inventory records, quotes, purchase orders, and other operational data you upload or create.
Communications: Messages, support requests, and feedback you send to us.
Payment Information: Credit card numbers, billing addresses, and payment details processed through our third-party payment processors.

1.2 Information Collected Automatically

When you access our Service, we automatically collect certain information, including:

Device Information: Browser type, operating system, device identifiers, and IP address.
Usage Information: Pages viewed, features used, actions taken, timestamps, and session duration.
Log Data: Server logs, error reports, and performance data.
Cookies and Tracking: We use cookies, web beacons, and similar technologies to enhance your experience. See Section 6 for details.

1.3 Information from Third Parties

We may receive information from third parties, including:

SSO Providers: If you sign in using Google or Microsoft, we receive your name and email from those services.
Integration Partners: When you connect third-party services (e.g., DigiKey, Mouser, QuickBooks Online), we may receive order history, pricing data, or account information as authorized by you.
Business Partners: Information from vendors, suppliers, or business partners you work with through the platform.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Provide and Improve the Service

Create and manage your account
Process transactions and manufacturing workflows
Provide customer support and respond to inquiries
Develop new features and improve existing functionality
Analyze usage patterns to optimize performance

2.2 Communications

Send service-related notifications (e.g., account verification, security alerts, updates)
Respond to your comments, questions, and requests
Send marketing communications (with your consent, where required)

2.3 Security and Compliance

Detect, prevent, and address fraud, security issues, and technical problems
Enforce our Terms of Service and other policies
Comply with legal obligations, including ITAR, export control, and data protection regulations
Maintain audit logs for compliance and accountability

2.4 Business Operations

Process payments and manage billing
Generate aggregated analytics and business intelligence (without identifying individual users)
Conduct research and analysis to improve our Service

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 With Your Consent

We share information when you direct us to do so, such as when connecting third-party integrations or sharing data with team members.

3.2 Service Providers

We share information with third-party vendors who assist us in operating the Service, including:

Cloud Infrastructure: Hosting, storage, and computing services
Payment Processing: Credit card and billing services
Analytics: Usage analysis and reporting tools
Communication: Email and notification services

These providers are bound by contractual obligations to protect your information and use it only for the purposes we specify.

3.3 Business Transfers

If PCBwise is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

3.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including:

Court orders and subpoenas
Government regulatory requirements
Law enforcement requests

3.5 Protection of Rights

We may disclose information when we believe it is necessary to:

Protect the rights, property, or safety of PCBwise, our users, or others
Investigate potential violations of our Terms of Service
Detect, prevent, or address fraud or security issues

3.6 Within Your Organization

Information you upload may be visible to other authorized users within your organization's account, as determined by your administrator's access control settings.

4. Data Retention

We retain your information for as long as necessary to:

Provide the Service and maintain your account
Comply with legal obligations (including record-keeping requirements)
Resolve disputes and enforce our agreements
Support legitimate business operations

When you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal or regulatory purposes.

Manufacturing data, audit logs, and compliance records may be retained for longer periods as required by applicable regulations (e.g., ITAR record-keeping requirements).

5. Data Security

We implement industry-standard technical and organizational measures to protect your information, including:

Encryption: Data is encrypted in transit (TLS) and at rest
Access Controls: Role-based access, multi-factor authentication, and principle of least privilege
Monitoring: Continuous security monitoring, intrusion detection, and audit logging
Infrastructure: Secure cloud infrastructure with SOC 2 compliant providers
Training: Regular security awareness training for our team

Despite our efforts, no method of transmission or storage is 100% secure. If you have reason to believe your interaction with us is no longer secure, please contact us immediately.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Essential Functionality: Remember your login session and preferences
Analytics: Understand how you use the Service to improve it
Security: Detect and prevent fraudulent activity

6.1 Your Cookie Choices

Most web browsers allow you to control cookies through settings. However, disabling cookies may limit your ability to use certain features of the Service.

6.2 Do Not Track

We do not currently respond to "Do Not Track" browser signals. We will update this policy if we adopt such practices in the future.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

You may request access to the personal information we hold about you and receive a copy in a portable format.

7.2 Correction

You may request that we correct inaccurate or incomplete personal information.

7.3 Deletion

You may request that we delete your personal information, subject to certain legal exceptions.

7.4 Restriction and Objection

You may request that we restrict processing of your information or object to certain processing activities.

7.5 Withdraw Consent

Where we rely on your consent for processing, you may withdraw that consent at any time.

7.6 Exercising Your Rights

To exercise these rights, please contact us at privacy@pcbwise.com. We will respond to your request within 30 days, or as required by applicable law.

8. International Data Transfers

PCBwise is based in the United States. If you access the Service from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

We take steps to ensure that international transfers of personal information comply with applicable data protection laws, including using Standard Contractual Clauses where required.

9. Children's Privacy

The Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will delete such information.

10. Third-Party Links and Services

The Service may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services you use.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

Posting the updated policy on our website
Updating the "Last Updated" date at the top of this policy
Sending you an email notification (for significant changes)

Your continued use of the Service after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

PCBwise, Inc.
Email: privacy@pcbwise.com
Address: 101 Huddlestone Circle, Roseville, CA 95661

13. Additional Disclosures

13.1 California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, request deletion, and opt out of the sale of personal information. As stated above, we do not sell personal information.

To exercise your CCPA rights, please contact us at privacy@pcbwise.com.

13.2 European Union Residents

If you are located in the European Union, the General Data Protection Regulation (GDPR) applies to our processing of your personal data. The legal bases for our processing include:

Contract: Processing necessary to perform our contract with you
Legitimate Interests: Processing for our legitimate business interests, where not overridden by your rights
Consent: Processing based on your explicit consent
Legal Obligation: Processing necessary to comply with applicable laws

You have the right to lodge a complaint with your local data protection authority if you believe we have violated your rights.

13.3 Export Control and ITAR

For customers subject to International Traffic in Arms Regulations (ITAR) or other export control requirements, we implement additional safeguards including access controls, US Person verification, and audit logging. Please refer to your Service Agreement for details on compliance measures.

This Privacy Policy is effective as of February 1, 2026.